What should I do to return a product?
The return procedure is standard, simple and fast:
– Let us know within the legal term of your intention to return by email to firstname.lastname@example.org specifying the method of return of the value.
– You will be contacted by one of our representatives through an email confirming the registration of the return.
– Pack the appropriate product so that it does not deteriorate during transport.
– Contact the courier company to pick it up from your location.
– You will be notified by e-mail when it is received.
The return value
The value of the returned product can be returned by 2 methods:
– Return the value in a bank account of your choice. The money transfer will be made within a maximum of 14 days from receiving the product and processing the return. In case of choosing this method, please specify in the e-mail the IBAN account and the name of the person to whom the transfer will be made.
– Keep it by us and use this balance when placing a new order. Following that it should be deducted from it.
Payment of the return shipment
1. Payment by lavenderanna.ro will be made in the following situations:
– Other product than the one ordered.
2. Payment by the consumer will be made in the following situations:
– Any other situation that does not fall under point 1.